Client services
Returns
Clear terms to support you after delivery.
Provisional text — information specific to WHISPERED must still be completed and approved before sales begin.
Right of withdrawal
Every WHISPERED piece is made to order from the customer’s own audio or video file and is clearly personalised. Under Article L221-28 of the French Consumer Code, it is therefore excluded from the 14-day right of withdrawal. The customer expressly acknowledges this before payment. This exception does not affect statutory guarantees.
Arranging a return
The returns procedure, return address, time limits and responsibility for costs will be specified before sales begin. Contact client services before sending any item.
Defects or lack of conformity
In the event of a defect, statutory guarantees remain applicable, including for personalised pieces. Keep your order details and document the issue encountered.